FAQs

Have questions? We’ve got answers! Below are the most frequently asked questions from our customers regarding ordering, production, shipping, sizing, and returns at KitXeno Store.

1. How long will it take for my order to arrive?

Total delivery time consists of two phases:

• Production & Inspection: 2 – 5 business days (each item is custom printed on demand).
• Standard US Shipping: 4 – 7 business days via USPS, FedEx, or UPS.
• International Shipping: 7 – 15 business days depending on customs clearance.

2. How do I track my order?

Once your order has shipped, you will automatically receive an email with your carrier tracking number. Please allow 24–48 hours for the carrier's system to display live scan updates. You can also contact us anytime at [email protected] to check order status.

3. What is your return & refund policy?

We provide a 30-day return policy. If your item arrives damaged, defective, or incorrect, send photos to [email protected], and we will issue an immediate 100% refund or free replacement without requiring you to ship the item back.

4. Can I change or cancel my order?

Yes, you can request changes or cancellation within 24 hours of placing your order. After 24 hours, the order is forwarded to production and cannot be altered or canceled.

5. How do I choose the right size?

All our apparel fits true to standard US unisex sizing. Detailed sizing charts with chest and length measurements are available on each individual product page. If you prefer a relaxed or oversized fit, we suggest ordering one size up.

6. How should I care for my custom printed garments?

To preserve print vibrancy and fabric longevity:

• Machine wash cold, inside out, with like colors.
• Use mild detergent; avoid bleach or harsh fabric softeners.
• Tumble dry low or hang dry for best results.
• Never iron directly over the printed graphic.

7. What payment options do you accept?

We accept all major payment methods through secure 256-bit SSL encrypted channels:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB.
• Digital Wallets: PayPal, Apple Pay, Google Pay.

8. How can I contact your customer support team?

We are always here to help you! Reach out via:

• Store Name: KitXeno Store
• Email: [email protected]
• Phone: +1 708-508-5316
• Business Address: 3112 Hog Camp Road, Northbrook, IL 60062, United States
• Hours of Operation: Monday – Friday, 8:00 AM – 5:00 PM CST (Response within 24 hours)