Shipping Policy

Learn about KitXeno Store shipping rates, delivery times, and order tracking. We offer fast, reliable domestic US shipping and worldwide delivery for all apparel.

Thank you for choosing KitXeno Store. We are dedicated to delivering your custom apparel safely, efficiently, and quickly. Below you will find comprehensive details regarding our production timeline, transit methods, shipping rates, and tracking policies.

1. Order Processing & Production Time

Each item at KitXeno Store is custom printed, cut, and inspected upon order placement to ensure the highest standards of print clarity and fabric durability:

Production / Handling Time: 2 – 5 business days (Monday – Friday, excluding US federal holidays).
During peak seasonal demand (e.g., Black Friday, Cyber Week, Christmas), production may take an additional 1 – 2 business days.

2. Shipping Transit Times & Delivery Estimates

Once production is complete, your package is handed over to our trusted carrier partners (USPS, FedEx, DHL, or UPS). Estimated transit times:

United States (Standard Domestic): 4 – 7 business days
United States (Expedited / Priority): 2 – 4 business days (when available at checkout)
International Shipping (Canada, UK, EU, Australia, Worldwide): 7 – 15 business days (subject to destination customs clearance)

Total Estimated Delivery Time = Production Time (2-5 business days) + Shipping Transit Time.

3. Shipping Rates & Costs

Shipping fees are calculated transparently during checkout based on the weight of the items and the destination address:

US Standard Shipping: Flat rate of $4.99 USD for the first apparel item (+$1.99 per additional item).
Free Shipping: We proudly offer Free Standard Shipping on all domestic US orders over $75.00 USD.
International Shipping: Starting from $9.99 USD depending on the destination country.

4. Order Tracking

As soon as your package is dispatched, we will send an automated confirmation email containing your tracking number and carrier link. Please allow 24 to 48 hours for the carrier to update initial tracking scans.

5. Shipping Address Accuracy

Please double-check your shipping address during checkout. KitXeno Store cannot be held responsible for packages delayed or lost due to incorrect or incomplete addresses provided by the buyer. If you notice an error in your address, email us at [email protected] within 12 hours of ordering.

6. Lost or Damaged Packages in Transit

If your tracking information shows "Delivered" but you have not received your package, please check with neighbors, building managers, or safe spots around your residence. If you still cannot locate it after 48 hours, or if your package arrives physically damaged, contact [email protected]. We will file a carrier investigation and immediately issue a replacement or refund.

7. Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, taxes, and customs clearance fees levied by your home country. These charges are the recipient's responsibility. KitXeno Store has no control over these regional government fees.